FAQS
My light painting
How do you produce your artwork?
We are a digital design studio and we use a range of proprietary photo editing techniques, lighting techniques as well as new material techniques to finish a light painting.
Can I change my order?
You can change your order for 12 hours. If you placed your order more than 12 hours ago, we can't guarantee that we can change it.
Shipping and Payment
What are the shipping times?
United States: 6-9 business days
Canada: 7-10 business days
Australia: 10-12 business days
Europe: 5-10 business days
Asia：3-8 business days
Other: 7-10 business days
How much is shipping?
We offer free and fast worldwide shipping.
I ordered multiple products in one order, will they arrive together?
Depending on what you ordered, your order may arrive in separate parcels. Although in most cases, all items will be packaged together.
Do you ship worldwide?
Yes we do. Plus, all orders are shipping with tracking no matter which country they are shipping to.
Will I get a tracking number?
Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email or text
Why isn't my tracking number working?
Don't worry, email our support team and we'll let you know where your order is.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express and more. We also accept PayPal payments.
Returns/Refunds
If I received a damaged item, what do I do?
We apologize that your shipment didn't arrive in perfect condition! Please email us your name, order number, and a picture of the damaged good for further assistance (Ryan@ohlumi.com).
Do you offer refunds?
If for any reason you are dissatisfied with your product, you can return it for a full refund within 30 days following your delivery.
To be eligible for a return, your products must be clean and undamaged.
What do I do if I need to return something?
Email our friendly customer service team to service@ohlumi.com, and we'll provide you with instructions for returning your items. Easy as that!
When will I recieve the refunded money?
Please offer us the tracking number of the returned items. We will promptly refund your money once we receive the returned items. Please note that the purchaser will bear any shipping costs associated with the returns. These costs are nonrefundable.
Customer Support
How long do I have to wait for a reply to my email?
You can expect to hear back from us within 6-12 hours. However, there might be a delay if we are experiencing more inquiries than normal. You can reach us via email (Ryan@ohlumi.com).
Do you have a customer support phone number?
Right now we don't offer customer support by phone. We would advise live chat (if available at the time) or email.
Christmas Period
Will my order arrive for Christmas?
We've been told that our artwork make the most amazing gift for Christmas. And we have to agree!
Currently, we would advise ordering no later than December 8th for Christmas delivery.
Our Christmas cut-off dates will be announced in the near future.
Can I pay extra to guarantee Christmas delivery?
Sorry,We don't currently offer a 'guaranteed Christmas delivery' shipping option